Refund Policy
Effective Date: [Insert Date]
Debt Docket, LLC offers access to its platform and CRM system on a monthly subscription basis under a seat license model. The following policy outlines our guidelines regarding refunds and cancellations to ensure transparency and regulatory compliance.
1. Subscription and Billing
- Subscription fees are billed monthly in advance for each active user seat.
- All billing is processed automatically to the payment method provided by the customer, including credit/debit cards and ACH debit (where available).
- Customers are responsible for maintaining accurate payment details and keeping their subscription current.
2. Cancellation Policy
- You may cancel your subscription at any time through your account settings or by contacting customer support at [Insert Contact Email or Phone Number].
- Cancellations take effect at the end of the current billing cycle.
- You will retain access to the platform for the remainder of the billing period, after which your seat license(s) will not renew.
- No partial refunds or prorated credits are issued for early termination within the active billing cycle.
3. Refund Eligibility
- Due to the nature of the services (access to proprietary CRM software and data tools), all payments are non-refundable once the billing cycle begins.
- Exceptions may be considered only in the following cases:
- Duplicate charges due to billing error
- Unauthorized charges resulting from fraud, verified by both parties
- Failure to deliver service as outlined in the customer agreement
If a refund is approved, it will be processed to the original payment method within 7–10 business days.
4. Dispute Resolution
- If you believe you were charged in error, please contact our billing support team at [email protected] within 15 days of the charge.
- Initiating a chargeback or ACH return without first contacting us may result in account suspension or service termination.
- All refund requests will be reviewed in compliance with card brand rules and ACH dispute timelines.
5. Compliance Statement
- Debt Docket complies with Visa, Mastercard, Discover, and American Express rules for subscription billing, including:
- Clear disclosure of recurring billing terms
- Easy cancellation procedures
- Prompt resolution of refund requests
- ACH payments are processed in compliance with NACHA Operating Rules, including authorization, notice of changes, and return handling.
Contact Us
Debt Docket, LLC
Email: [email protected]
Phone: 844-534-7008